What is Personal information and what do we collect?
Personal information is information that does or might identify you.
You do not have to share your personal information with us, but if you choose not to, we may not be able to provide you with our products and services, or answer any questions you may have asked us.
We may collect your personal information from a variety of sources. These include:
Personal information you provide to us directly:
How we use your personal information
We only collect, process and disclose your personal information for specific and limited purposes. These include:
Where required, we will obtain your consent to process your personal information. Where you have given consent, you may withdraw your consent at any time. Please see withdrawing consent.
How we share your personal information
We do not sell your personal information to any third party.
We share your personal information internally within CryoLogyx and with selected third parties in the following circumstances:
When we are legally required to disclose your information
How we protect your personal data
We take the security of your personal information very seriously. We take every effort to protect your personal information from misuse, interference, loss, unauthorized access, modification or disclosure.
Our measures include implementing appropriate access controls, investing in appropriate IT security and ensuring that we encrypt and pseudonymise or anonymise personal information wherever possible.
Access to your personal information is only permitted among our employees on a need-to-know basis and subject to strict contractual confidentiality.
How long do we keep your personal information for?
We will keep your personal information for as long as we need it for the purpose it is being processed for. For example, where you have purchased one of our products online, we will keep your personal information related to the purchase so we can perform the specific contract you have entered. After which, we will keep the personal information for a period which enables us to handle or respond to any complaints, queries or concerns relating to the purchase.
Your personal information may also be retained so that we can continue to improve your experience with us and to ensure that you can enjoy your relationship with CryoLogyx.
We will actively review the personal information we hold and delete it securely, or in some cases pseudonymise or anonymise it, when there is no longer a legal, business or consumer need for it to be retained.
Your rights as a data subject
This is a summary of your rights relating to the personal information we hold about you.
The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your personal information and your rights. Therefore, we’re providing you with the information in this charter.
The right to access and rectification. You have the right to access, correct or update your personal information at any time. We understand the importance of this and should you want to exercise your rights, please contact us as set out below;
The right to data portability
The personal information you have provided us with is portable. This means it can be moved, copied or transmitted electronically under certain circumstances.
The right to be forgotten
Under certain circumstances, you have the right to request that we delete your personal information. If you wish to delete the personal information we hold about you, please let us know and we will take reasonable steps to respond to your request in accordance with legal requirements. If the personal data we collect is no longer needed for any purposes and we are not required by law to retain it, we will do what we can to delete, destroy or permanently de-identify it.
The right to restrict processing
Under certain circumstances, you have the right to object to certain types of processing, including processing for direct marketing (i.e., receiving emails from us notifying you or being contacted with varying potential opportunities).
The right to lodge a complaint with a supervisory authority
You have the right to lodge a complaint directly with any local Supervisory Authority about how we process our personal information;
The right to withdraw consent
If you have given your consent to anything we do with your personal information, you have the right to withdraw your consent at any time by contacting us using the details below.
If you wish to contact us about your personal information, including where you wish to withdraw consent or restrict certain processing activities, please email firstname.lastname@example.org.