Privacy Policy

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Privacy Policy

In this Privacy Policy we set out how we collect, manage, and protect  your personal information. We also set out the rights you have to  control and manage the personal information that we hold about you.

As you read this Privacy Policy, please keep in mind that it applies  to CryoLogyx’s business activities across the EEA.

This Privacy Policy applies to our customer data, marketing activities, as well as to the products and services sold by us.

We have tried to keep this Privacy Policy as simple as possible. If  you have any questions after reading this document, please  email info@cryologyx.com.

What is Personal information and what do we collect?

Personal information is information that does or might identify you.

You do not have to share your personal information with us, but if  you choose not to, we may not be able to provide you with our products  and services, or answer any questions you may have asked us.

We may collect your personal information from a variety of sources. These include:

Personal information you provide to us directly:

• The information you provide when you place an order
• When you subscribe to receive one of our newsletters or information about our products, offers, and promotions
• Information given during a course or event

How we use your personal information

We only collect, process and disclose your personal information for specific and limited purposes. These include:

• To administer any order you have placed with us;
• To send you the CryoLogyx newsletter;
• To provide you with information about CryoLogyx products and offers that we believe will be of genuine interest to you;
• To direct you to content within our site that we think is relevant to you;
• To answer any inquiry you might have send to us;
• To authenticate that we are talking to the right person should we need to get in touch with you;
• To help us to understand and react to the changing interests and  needs of our consumers so that we can improve our websites and our  products.

Where required, we will obtain your consent to process your personal  information. Where you have given consent, you may withdraw your consent  at any time. Please see withdrawing consent.

How we share your personal information

We do not sell your personal information to any third party.

We share your personal information internally within CryoLogyx and with selected third parties in the following  circumstances:

• To courier and logistics providers who ship products you may have ordered.
• With payment processors who administer secure payment options.

When we are legally required to disclose your information

This includes:

• To comply with a legal obligation;
• When we believe in good faith that an applicable law requires it;
• At the request of governmental authorities conducting an investigation;
• To detect and protect against fraud, or any technical or security vulnerabilities;
• To respond to an emergency situation.

How we protect your personal data

We take the security of your personal information very seriously. We  take every effort to protect your personal information from misuse,  interference, loss, unauthorized access, modification or disclosure.

Our measures include implementing appropriate access controls,  investing in appropriate IT security and ensuring that we encrypt and  pseudonymise or anonymise personal information wherever possible.

Access to your personal information is only permitted among our  employees on a need-to-know basis and subject to strict contractual  confidentiality.

How long do we keep your personal information for?

We will keep your personal information for as long as we need it for  the purpose it is being processed for. For example, where you have  purchased one of our products online, we will keep your personal  information related to the purchase so we can perform the specific  contract you have entered. After which, we will keep the personal  information for a period which enables us to handle or respond to any  complaints, queries or concerns relating to the purchase.

Your personal information may also be retained so that we can  continue to improve your experience with us and to ensure that you can  enjoy your relationship with CryoLogyx.

We will actively review the personal information we hold and delete  it securely, or in some cases pseudonymise or anonymise it, when there  is no longer a legal, business or consumer need for it to be retained.

Your rights as a data subject

This is a summary of your rights relating to the personal information we hold about you.

The right to be informed. You have the right to be provided with  clear, transparent and easily understandable information about how we  use your personal information and your rights. Therefore, we’re  providing you with the information in this charter.

The right to access and rectification. You have the right to access,  correct or update your personal information at any time. We understand  the importance of this and should you want to exercise your rights,  please contact us as set out below;

The right to data portability

The personal information you have provided us with is portable. This  means it can be moved, copied or transmitted electronically under  certain circumstances.

The right to be forgotten

Under certain circumstances, you have the right to request that we  delete your personal information. If you wish to delete the personal  information we hold about you, please let us know and we will take  reasonable steps to respond to your request in accordance with legal  requirements. If the personal data we collect is no longer needed for  any purposes and we are not required by law to retain it, we will do  what we can to delete, destroy or permanently de-identify it.

The right to restrict processing

Under certain circumstances, you have the right to object to certain  types of processing, including processing for direct marketing (i.e.,  receiving emails from us notifying you or being contacted with varying  potential opportunities).

The right to lodge a complaint with a supervisory authority

You have the right to lodge a complaint directly with any local  Supervisory Authority about how we process our personal information;

The right to withdraw consent

If you have given your consent to anything we do with your personal  information, you have the right to withdraw your consent at any time by  contacting us using the details below.

Contact information

If you wish to contact us about your personal information, including  where you wish to withdraw consent or restrict certain processing  activities, please email info@cryologyx.com.